Returns & Refunds Policy

At Splash Ops™, we want you to be completely satisfied with your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery.

Please include:

After reviewing your claim, we may offer a replacement, refund, or store credit.

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

Returned items must:

Customers are responsible for return shipping costs for change-of-mind returns.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

For all return, refund, and support enquiries, please contact us at:

Please include your order number in all communications to help us assist you quickly.